Please email any Support requests to firstname.lastname@example.org or call support at +353 1 691 9905.
If you are having issues with your service, one thing to check is the bandwidth that you have available to you. One of the better sites to test the bandwidth is SpeedTest.
Ubuntu 16.04 LTS & VidyoDesktop:
If you are using Linux 16.04 LTS and you are having issues with installing VidyoDesktop, here are the commands that you can run to fix this issue:
sudo apt-get install libqt4-designer libqt4-opengl libqt4-svg libqtwebkit4
wget -O vidyo-desktop.deb http://bit.ly/VidyoDesktop_Ubuntu_No_Libqt4
sudo dpkg -i vidyo-desktop.deb