21/09/2015

Support

Technical Support:

Please email any Support requests to support@vu2vu.com or call support at +353 1 691 9900.

Enter the 6-digit support code:  

 


Vu2Vu™ also uses Join.Me-Logofor support. If you need to join a meeting with a representative, type in your meeting number here:

 


Bandwidth Testing:

If you are having issues with your service, one thing to check is the bandwidth that you have available to you. One of the better sites to test the bandwidth is SpeedTest.


Ubuntu 16.04 LTS & VidyoDesktop:

If you are using Linux 16.04 LTS and you are having issues with installing VidyoDesktop, here are the commands that you can run to fix this issue:

sudo apt-get install libqt4-designer libqt4-opengl libqt4-svg libqtwebkit4
wget -O vidyo-desktop.deb http://bit.ly/VidyoDesktop_Ubuntu_No_Libqt4
sudo dpkg -i vidyo-desktop.deb


VidyoDesktop Version 3.6.15 Upgrade for MAC OS Sierra:

If you get an error trying to upgrade the VidyoDesktop version to 3.6.15 that states that the downloaded file is not signed, please uninstall the version of VidyoDesktop that you have installed and install the newest version.  We have identified this as an issue with the previous versions of the VidyoDesktop program.  Once you install the latest version (3.6.15) this will no longer be an issue.  This is the error message that you may see when trying to upgrade the program:

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Read More Ok

We are using Google Analytics

Please confirm, if you accept our Google Analytics tracking. You can also decline the tracking, so you can continue to visit our website without any data sent to Google Analytics.