Please email any Support requests to firstname.lastname@example.org or call support at +353 1 691 9900.
If you are having issues with your service, one thing to check is the bandwidth that you have available to you. One of the better sites to test the bandwidth is SpeedTest.
Ubuntu 16.04 LTS & VidyoDesktop:
If you are using Linux 16.04 LTS and you are having issues with installing VidyoDesktop, here are the commands that you can run to fix this issue:
sudo apt-get install libqt4-designer libqt4-opengl libqt4-svg libqtwebkit4
wget -O vidyo-desktop.deb http://bit.ly/VidyoDesktop_Ubuntu_No_Libqt4
sudo dpkg -i vidyo-desktop.deb
VidyoDesktop Version 3.6.15 Upgrade for MAC OS Sierra:
If you get an error trying to upgrade the VidyoDesktop version to 3.6.15 that states that the downloaded file is not signed, please uninstall the version of VidyoDesktop that you have installed and install the newest version. We have identified this as an issue with the previous versions of the VidyoDesktop program. Once you install the latest version (3.6.15) this will no longer be an issue. This is the error message that you may see when trying to upgrade the program: